Healthcare Customer Service Specialist - Remote in Bali (Canggu, Ubud, Denpasar & More)

Are you passionate about making a difference in healthcare while delivering exceptional customer experiences? WNS, a global leader in business process management, is seeking Healthcare Customer Service Specialists to join our dynamic team in Bali, Indonesia. As a Healthcare Customer Service Specialist, you will be the voice of our company, ensuring that our patients and clients receive the highest level of service. This role offers a unique opportunity to work in a remote setting across Bali, with the flexibility to work from anywhere in Canggu, Ubud, Denpasar, and beyond.

Your mission is to provide top-notch customer service, handling inquiries, resolving issues, and ensuring that our healthcare services are delivered seamlessly. You will work closely with our team of healthcare professionals to understand and address customer needs, leveraging your excellent communication skills and deep knowledge of healthcare services. This role is perfect for those who thrive in a fast-paced environment and are committed to making a positive impact in the healthcare industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients and clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Handle inbound and outbound calls, emails, and live chats, using our CRM system to track and manage customer interactions.
• Resolve customer complaints and issues, working collaboratively with our healthcare team to find effective solutions.
• Maintain accurate and up-to-date records of customer interactions, ensuring compliance with our data management policies.
• Assist in the scheduling and coordination of appointments, ensuring that our healthcare services are delivered on time and as agreed.
• Stay informed about our healthcare services and industry trends, using this knowledge to enhance customer interactions and satisfaction.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Adhere to our company policies and procedures, ensuring a high standard of service and compliance at all times.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent communication skills, both written and verbal, with the ability to handle difficult conversations professionally.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in English, both spoken and written.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Basic knowledge of healthcare services and terminology is beneficial.
• Flexible and adaptable, with the ability to work in a remote setting and manage time effectively.

🛠️ Keahlian

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