Head of ATM Business Department

Are you a strategic leader with a passion for driving financial performance and operational excellence in the banking sector? Rizal Commercial Banking Corporation is seeking a dynamic and results-oriented professional to lead our ATM Business Department in Bali.

As the Head of ATM Business Department at Rizal Commercial Banking Corporation, you will play a pivotal role in ensuring the smooth operation of our ATM network across Bali. Your mission is to enhance customer satisfaction, optimize ATM performance, and drive revenue growth. You will work closely with our team of ATM managers and technicians to implement strategies that improve efficiency and customer experience. This is an exciting opportunity to be part of a forward-thinking financial institution that values innovation and excellence.

In this role, you will be responsible for overseeing the end-to-end ATM operations, including network management, maintenance, and customer service. You will leverage tools such as ATM management software, data analytics platforms, and customer relationship management systems to make data-driven decisions. With a proven track record in ATM operations and a strong understanding of the banking industry, you will be well-positioned to lead our team to new heights.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the ATM network across Bali, ensuring high availability and performance.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Manage and mentor a team of ATM managers and technicians, fostering a culture of excellence and innovation.
• Leverage data analytics to identify trends, optimize ATM locations, and improve operational efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of ATM services with other banking products and services.
• Monitor and report on key performance indicators (KPIs) to measure the success of ATM operations.
• Stay updated with industry trends and best practices in ATM operations, implementing relevant improvements.
• Ensure compliance with regulatory requirements and internal policies governing ATM operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 10 years of experience in ATM operations, with a proven track record in leading ATM departments.
• Certification in ATM management or a related field is a plus.
• Strong understanding of banking regulations and compliance requirements.
• Proven ability to analyze data and make data-driven decisions.
• Excellent leadership and communication skills, with the ability to inspire and mentor a team.
• Proficiency in using ATM management software, data analytics platforms, and customer relationship management systems.
• Strong problem-solving skills and the ability to work under pressure.

🛠️ Keahlian

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