Operations Manager - Hospitality & Tourism (Bali)

Join Mula Medan, a dynamic and growing player in Indonesia’s vibrant hospitality and tourism sector, as our next Operations Manager in Bali! This is your chance to lead operations in one of the world’s most sought-after destinations, ensuring seamless guest experiences and operational excellence. As part of our team, you’ll oversee daily operations, manage staff, and optimize processes to meet and exceed guest expectations.

Bali, with its unique blend of culture, adventure, and luxury, offers an unparalleled backdrop for your career. At Mula Medan, we are committed to fostering a culture of innovation and collaboration, providing you with the tools and support to thrive in your role. Join us and be part of a team that shapes the future of hospitality and tourism in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations, ensuring smooth and efficient service delivery.
• Manage and mentor a team of operational staff, fostering a positive and productive work environment.
• Implement and optimize operational processes using tools like Microsoft Office and CRM systems.
• Ensure compliance with health and safety regulations, and maintain high standards of cleanliness and hygiene.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Coordinate with other departments to ensure seamless integration and support for guests.
• Develop and maintain strong relationships with suppliers and service providers.
• Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management within the hospitality or tourism industry.
• Proven track record of successfully managing teams and operations in a fast-paced environment.
• Strong knowledge of operational best practices and industry standards.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in English, both written and spoken.
• Familiarity with hospitality management software such as PMS (Property Management System) and ERP systems.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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