Desk Collection Officer - Malang, Jawa Timur

Join Citra Prabawa Utama as a Desk Collection Officer in Malang! We are seeking a dedicated and detail-oriented professional to join our team and contribute to our financial services operations. This role is perfect for individuals who thrive in a dynamic environment and are passionate about helping our clients manage their debt responsibly.

As a Desk Collection Officer at Citra Prabawa Utama, you will be the first point of contact for our clients who are struggling with their payments. Your mission is to assist them in finding a solution that works for both them and us. You will use our in-house collection system, which includes tools like Excel for data management and communication software for client interactions. This role offers a unique opportunity to grow your skills in debt collection while making a positive impact on our clients' financial well-being.

📋 Tanggung Jawab Pekerjaan

• Manage and follow up on overdue accounts using our in-house collection system.
• Communicate with clients to negotiate payment plans and resolve their financial issues.
• Update client records and maintain accurate financial data using Excel and our collection software.
• Collaborate with the finance team to ensure timely and accurate debt recovery.
• Provide excellent customer service and maintain a professional demeanor in all interactions.
• Monitor and report on collection metrics to support our financial goals.
• Assist in training new hires and maintaining high standards of performance.
• Stay updated on regulations and best practices in debt collection.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in debt collection or a similar role.
• Proficient in using Microsoft Excel for data management.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent customer service skills and a client-focused mindset.
• Familiarity with financial regulations and best practices.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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