Customer Service Engineer (RMA & Failure Analysis) - Embedded Systems Specialist

Join Congatec Asia Embedded Design, a global leader in embedded computing solutions, as a Customer Service Engineer specializing in RMA (Return Merchandise Authorization) and Failure Analysis. In this pivotal role, you will serve as the technical bridge between customers and our engineering team, ensuring seamless support and problem resolution. Based in Bali, Indonesia, you will be part of a dynamic team dedicated to delivering high-quality embedded systems.

As a Customer Service Engineer, you will handle RMA requests, conduct thorough failure analysis, and provide technical support to our valued customers. You will work closely with our engineering team to diagnose and resolve complex issues, ensuring customer satisfaction and product reliability. This role offers a unique opportunity to grow within a company that values innovation and technical excellence.

📋 Tanggung Jawab Pekerjaan

• Handle RMA requests and coordinate with customers to resolve product issues.
• Conduct failure analysis using specialized tools and equipment.
• Work with the engineering team to diagnose and resolve technical problems.
• Provide technical support to customers, ensuring their needs are met.
• Document and report on failure analysis findings and resolutions.
• Participate in continuous improvement initiatives to enhance product quality.
• Collaborate with the sales and marketing teams to ensure customer satisfaction.
• Stay updated with the latest industry trends and technologies in embedded systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service or technical support, preferably in the embedded systems industry.
• Strong knowledge of embedded systems, including hardware and software components.
• Proficiency in using failure analysis tools such as oscilloscopes, logic analyzers, and soldering irons.
• Experience with RMA processes and customer support workflows.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with industry-standard certifications such as CE, FCC, or RoHS is a plus.

🛠️ Keahlian

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