Bilingual Customer Service Specialist (Spanish & English) - Onsite in Bali (Graveyard Shift)

Join Intelegencia, a leading global customer experience provider, as a Bilingual Customer Service Specialist (Spanish & English) in the vibrant island of Bali! This onsite role offers an exciting opportunity to support international logistics operations while working in a dynamic and multicultural environment. Intelegencia is a company that values innovation and excellence, and we are looking for a passionate and dedicated individual to join our team.

As a Bilingual Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and ensuring their satisfaction. Your role will involve handling inquiries, resolving issues, and maintaining excellent communication with clients from various backgrounds. You will work closely with our international team, collaborating to deliver the best possible customer experience.

📋 Tanggung Jawab Pekerjaan

• Provide multilingual customer support in English and Spanish, ensuring clear and effective communication with clients from different regions.
• Handle and resolve customer inquiries and complaints promptly and professionally.
• Maintain and update client records and databases using our internal CRM system.
• Collaborate with the international team to ensure smooth and efficient logistics operations.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Assist in training and mentoring new customer service representatives.
• Stay updated with industry trends and best practices in customer service and logistics.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Minimum of 2 years of experience in customer service or a related field.
• Strong problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Experience with CRM systems, such as Salesforce or HubSpot, is a plus.
• Good knowledge of logistics and international shipping processes.
• Ability to work well under pressure and meet tight deadlines.
• Strong attention to detail and accuracy in all tasks.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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